Project Support
Warranty guidance for custom and private-label products.
Warranty scope is confirmed for each B2B project according to the approved product specification, quality criteria, intended use and written commercial terms.
Project warranty framework
Because products may be customized by material, construction, branding, packaging and market, warranty coverage is not identical across all programs. The approved quotation, purchase order, specification, quality agreement and supply contract govern the final scope.
What may be covered
Subject to the agreed terms, review may include manufacturing defects or material and workmanship issues that cause the product to differ materially from the approved specification under intended use.
What is normally outside scope
Normal wear, natural material variation, unauthorized modification, improper storage, misuse, accidental damage, exposure outside the specified environment, unapproved device use, cosmetic change consistent with the material, and transport damage governed by separate delivery terms may be excluded.
How to submit a claim
Provide the order reference, item identification, affected quantity, discovery date, usage conditions and clear evidence. Keep affected goods and packaging available for review. VELTAROX may request samples or additional records before confirming responsibility.
Remedies
Where a claim is verified, the remedy may include rework, replacement, credit or another mutually agreed solution. No remedy is automatic until the cause and applicable written terms have been reviewed.
Frequently asked questions
How long is the warranty?
The applicable period is project-specific and should be stated in the approved commercial documents. Contact us with the order reference if confirmation is needed.
Are natural leather variations defects?
Natural grain, tone and patina can vary. Acceptance standards should distinguish expected material character from workmanship or specification issues.
Can end customers contact VELTAROX directly?
Private-label partners normally manage their own retail customer relationship. We support the purchasing partner according to the agreed B2B project terms.
Need to submit a product claim?
Send the order reference, affected quantity and clear evidence so the team can begin a structured review.